TicketMgr Class Reference

#include "TicketMgr.h"

Public Member Functions
void	LoadTickets ()
void	LoadSurveys ()
GmTicket *	GetTicket (uint32 ticketId)
GmTicket *	GetTicketByPlayer (ObjectGuid playerGuid)
GmTicket *	GetOldestOpenTicket ()
void	AddTicket (GmTicket *ticket)
void	CloseTicket (uint32 ticketId, ObjectGuid source=ObjectGuid::Empty)
void	ResolveAndCloseTicket (uint32 ticketId, ObjectGuid source)
void	RemoveTicket (uint32 ticketId)
bool	GetStatus () const
void	SetStatus (bool status)
uint64	GetLastChange () const
void	UpdateLastChange (GmTicket *ticket)
uint32	GenerateTicketId ()
uint32	GetOpenTicketCount () const
uint32	GetNextSurveyID ()
void	Initialize ()
void	ResetTickets ()
void	ShowList (ChatHandler &handler, bool onlineOnly) const
void	ShowClosedList (ChatHandler &handler) const
void	ShowEscalatedList (ChatHandler &handler) const
void	SendTicket (WorldSession *session, GmTicket *ticket) const

Static Public Member Functions
static TicketMgr *	instance ()

Protected Member Functions
void	_RemoveTicket (uint32 ticketId, int64 source=-1, bool permanently=false)

Protected Attributes
GmTicketList	_ticketList
bool	_status
uint32	_lastTicketId
uint32	_lastSurveyId
uint32	_openTicketCount
uint64	_lastChange

Private Member Functions
	TicketMgr ()
	~TicketMgr ()

Detailed Description

Constructor & Destructor Documentation

TicketMgr()

TicketMgr::TicketMgr ( )

private

: _status(true), _lastTicketId(0), _lastSurveyId(0), _openTicketCount(0), _lastChange(GameTime::GetGameTime().count()) { }

~TicketMgr()

TicketMgr::~TicketMgr ( )

private

{
    for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
        delete itr->second;
}

References _ticketList.

Member Function Documentation

_RemoveTicket()

void TicketMgr::_RemoveTicket ( uint32  ticketId, int64  source = -1, bool  permanently = false  )

protected

AddTicket()

void TicketMgr::AddTicket

(

GmTicket *

ticket

)

{
    _ticketList[ticket->GetId()] = ticket;
    if (!ticket->IsClosed())
        ++_openTicketCount;
    CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
    ticket->SaveToDB(trans);
 
    sScriptMgr->OnTicketCreate(ticket);
}

References _openTicketCount, _ticketList, GmTicket::GetId(), GmTicket::IsClosed(), GmTicket::SaveToDB(), and sScriptMgr.

CloseTicket()

void TicketMgr::CloseTicket	(	uint32	ticketId,
		ObjectGuid	source = ObjectGuid::Empty
	)

{
    if (GmTicket* ticket = GetTicket(ticketId))
    {
        CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
        ticket->SetClosedBy(source);
        if (source)
            --_openTicketCount;
        ticket->SaveToDB(trans);
 
        sScriptMgr->OnTicketClose(ticket);
    }
}

References _openTicketCount, GetTicket(), and sScriptMgr.

GenerateTicketId()

uint32 TicketMgr::GenerateTicketId ( )

inline

{ return ++_lastTicketId; }

References _lastTicketId.

GetLastChange()

uint64 TicketMgr::GetLastChange ( ) const

inline

{ return _lastChange; }

References _lastChange.

GetNextSurveyID()

uint32 TicketMgr::GetNextSurveyID ( )

inline

{ return ++_lastSurveyId; }

References _lastSurveyId.

GetOldestOpenTicket()

GmTicket * TicketMgr::GetOldestOpenTicket ( )

inline

    {
        for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
            if (itr->second && !itr->second->IsClosed() && !itr->second->IsCompleted())
                return itr->second;
 
        return nullptr;
    }

References _ticketList.

GetOpenTicketCount()

uint32 TicketMgr::GetOpenTicketCount ( ) const

inline

{ return _openTicketCount; }

References _openTicketCount.

GetStatus()

bool TicketMgr::GetStatus ( ) const

inline

{ return _status; }

References _status.

GetTicket()

GmTicket * TicketMgr::GetTicket ( uint32  ticketId )

inline

    {
        GmTicketList::iterator itr = _ticketList.find(ticketId);
        if (itr != _ticketList.end())
            return itr->second;
 
        return nullptr;
    }

References _ticketList.

Referenced by CloseTicket(), RemoveTicket(), and ResolveAndCloseTicket().

GetTicketByPlayer()

GmTicket * TicketMgr::GetTicketByPlayer ( ObjectGuid  playerGuid )

inline

    {
        for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
            if (itr->second && itr->second->IsFromPlayer(playerGuid) && !itr->second->IsClosed())
                return itr->second;
 
        return nullptr;
    }

References _ticketList.

Initialize()

void TicketMgr::Initialize

(

)

{ SetStatus(sWorld->getBoolConfig(CONFIG_ALLOW_TICKETS)); }

References CONFIG_ALLOW_TICKETS, SetStatus(), and sWorld.

instance()

TicketMgr * TicketMgr::instance ( )

static

{
    static TicketMgr instance;
    return &instance;
}

References instance().

Referenced by instance().

LoadSurveys()

void TicketMgr::LoadSurveys

(

)

{
    // we don't actually load anything into memory here as there's no reason to
    _lastSurveyId = 0;
 
    uint32 oldMSTime = getMSTime();
    if (QueryResult result = CharacterDatabase.Query("SELECT MAX(surveyId) FROM gm_survey"))
        _lastSurveyId = (*result)[0].Get<uint32>();
 
    LOG_INFO("server.loading", ">> Loaded GM Survey count from database in {} ms", GetMSTimeDiffToNow(oldMSTime));
    LOG_INFO("server.loading", " ");
}

References _lastSurveyId, CharacterDatabase, getMSTime(), GetMSTimeDiffToNow(), and LOG_INFO.

LoadTickets()

void TicketMgr::LoadTickets

(

)

{
    uint32 oldMSTime = getMSTime();
 
    for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
        delete itr->second;
    _ticketList.clear();
 
    _lastTicketId = 0;
    _openTicketCount = 0;
 
    CharacterDatabasePreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_SEL_GM_TICKETS);
    PreparedQueryResult result = CharacterDatabase.Query(stmt);
    if (!result)
    {
        LOG_WARN("server.loading", ">> Loaded 0 GM tickets. DB table `gm_ticket` is empty!");
 
        return;
    }
 
    uint32 count = 0;
    do
    {
        Field* fields = result->Fetch();
        GmTicket* ticket = new GmTicket();
        if (!ticket->LoadFromDB(fields))
        {
            delete ticket;
            continue;
        }
        if (!ticket->IsClosed())
            ++_openTicketCount;
 
        // Update max ticket id if necessary
        uint32 id = ticket->GetId();
        if (_lastTicketId < id)
            _lastTicketId = id;
 
        _ticketList[id] = ticket;
        ++count;
    } while (result->NextRow());
 
    LOG_INFO("server.loading", ">> Loaded {} GM tickets in {} ms", count, GetMSTimeDiffToNow(oldMSTime));
    LOG_INFO("server.loading", " ");
}

References _lastTicketId, _openTicketCount, _ticketList, CHAR_SEL_GM_TICKETS, CharacterDatabase, GmTicket::GetId(), getMSTime(), GetMSTimeDiffToNow(), GmTicket::IsClosed(), GmTicket::LoadFromDB(), LOG_INFO, and LOG_WARN.

RemoveTicket()

void TicketMgr::RemoveTicket

(

uint32

ticketId

)

{
    if (GmTicket* ticket = GetTicket(ticketId))
    {
        ticket->DeleteFromDB();
        _ticketList.erase(ticketId);
        delete ticket;
    }
}

References _ticketList, and GetTicket().

ResetTickets()

void TicketMgr::ResetTickets

(

)

{
    for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end();)
    {
        if (itr->second->IsClosed())
        {
            uint32 ticketId = itr->second->GetId();
            ++itr;
            sTicketMgr->RemoveTicket(ticketId);
        }
        else
            ++itr;
    }
 
    _lastTicketId = 0;
 
    CharacterDatabasePreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_DEL_ALL_GM_TICKETS);
 
    CharacterDatabase.Execute(stmt);
}

References _lastTicketId, _ticketList, CHAR_DEL_ALL_GM_TICKETS, CharacterDatabase, and sTicketMgr.

ResolveAndCloseTicket()

void TicketMgr::ResolveAndCloseTicket	(	uint32	ticketId,
		ObjectGuid	source
	)

{
    if (GmTicket* ticket = GetTicket(ticketId))
    {
        CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
        ticket->SetClosedBy(source);
        ticket->SetResolvedBy(source);
        if (source)
            --_openTicketCount;
        ticket->SaveToDB(trans);
 
        sScriptMgr->OnTicketResolve(ticket);
    }
}

References _openTicketCount, GetTicket(), and sScriptMgr.

SendTicket()

void TicketMgr::SendTicket	(	WorldSession *	session,
		GmTicket *	ticket
	)		const

{
    WorldPacket data(SMSG_GMTICKET_GETTICKET, (ticket ? (4 + 4 + 1 + 4 + 4 + 4 + 1 + 1) : 4));
 
    if (ticket)
        ticket->WritePacket(data);
    else
        data << uint32(GMTICKET_STATUS_DEFAULT);
 
    session->SendPacket(&data);
}

References GMTICKET_STATUS_DEFAULT, WorldSession::SendPacket(), SMSG_GMTICKET_GETTICKET, and GmTicket::WritePacket().

SetStatus()

void TicketMgr::SetStatus ( bool  status )

inline

{ _status = status; }

References _status.

Referenced by Initialize().

ShowClosedList()

void TicketMgr::ShowClosedList

(

ChatHandler &

handler

)

const

{
    handler.SendSysMessage(LANG_COMMAND_TICKETSHOWCLOSEDLIST);
    for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
        if (itr->second->IsClosed())
            handler.SendSysMessage(itr->second->FormatMessageString(handler).c_str());
}

References _ticketList, LANG_COMMAND_TICKETSHOWCLOSEDLIST, and ChatHandler::SendSysMessage().

ShowEscalatedList()

void TicketMgr::ShowEscalatedList

(

ChatHandler &

handler

)

const

{
    handler.SendSysMessage(LANG_COMMAND_TICKETSHOWESCALATEDLIST);
    for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
        if (!itr->second->IsClosed() && itr->second->GetEscalatedStatus() == TICKET_IN_ESCALATION_QUEUE)
            handler.SendSysMessage(itr->second->FormatMessageString(handler).c_str());
}

References _ticketList, LANG_COMMAND_TICKETSHOWESCALATEDLIST, ChatHandler::SendSysMessage(), and TICKET_IN_ESCALATION_QUEUE.

ShowList()

void TicketMgr::ShowList	(	ChatHandler &	handler,
		bool	onlineOnly
	)		const

{
    handler.SendSysMessage(onlineOnly ? LANG_COMMAND_TICKETSHOWONLINELIST : LANG_COMMAND_TICKETSHOWLIST);
    for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
        if (!itr->second->IsClosed() && !itr->second->IsCompleted())
            if (!onlineOnly || itr->second->GetPlayer())
                handler.SendSysMessage(itr->second->FormatMessageString(handler).c_str());
}

References _ticketList, LANG_COMMAND_TICKETSHOWLIST, LANG_COMMAND_TICKETSHOWONLINELIST, and ChatHandler::SendSysMessage().

UpdateLastChange()

void TicketMgr::UpdateLastChange

(

GmTicket *

ticket

)

{
    _lastChange = GameTime::GetGameTime().count();
 
    sScriptMgr->OnTicketUpdateLastChange(ticket);
}

References _lastChange, GameTime::GetGameTime(), and sScriptMgr.

Member Data Documentation

_lastChange

uint64 TicketMgr::_lastChange

protected

Referenced by GetLastChange(), and UpdateLastChange().

_lastSurveyId

uint32 TicketMgr::_lastSurveyId

protected

Referenced by GetNextSurveyID(), and LoadSurveys().

_lastTicketId

uint32 TicketMgr::_lastTicketId

protected

Referenced by GenerateTicketId(), LoadTickets(), and ResetTickets().

_openTicketCount

uint32 TicketMgr::_openTicketCount

protected

Referenced by AddTicket(), CloseTicket(), GetOpenTicketCount(), LoadTickets(), and ResolveAndCloseTicket().

_status

bool TicketMgr::_status

protected

Referenced by GetStatus(), and SetStatus().

_ticketList

GmTicketList TicketMgr::_ticketList

protected

Referenced by AddTicket(), GetOldestOpenTicket(), GetTicket(), GetTicketByPlayer(), LoadTickets(), RemoveTicket(), ResetTickets(), ShowClosedList(), ShowEscalatedList(), ShowList(), and ~TicketMgr().

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The documentation for this class was generated from the following files:

• azerothcore-wotlk/src/server/game/Tickets/TicketMgr.h
• azerothcore-wotlk/src/server/game/Tickets/TicketMgr.cpp