TicketMgr Class Reference

#include "TicketMgr.h"

Public Member Functions
void	LoadTickets ()
void	LoadSurveys ()
GmTicket *	GetTicket (uint32 ticketId)
GmTicket *	GetTicketByPlayer (ObjectGuid playerGuid)
GmTicket *	GetOldestOpenTicket ()
void	AddTicket (GmTicket *ticket)
void	CloseTicket (uint32 ticketId, ObjectGuid source=ObjectGuid::Empty)
void	ResolveAndCloseTicket (uint32 ticketId, ObjectGuid source)
void	RemoveTicket (uint32 ticketId)
bool	GetStatus () const
void	SetStatus (bool status)
uint64	GetLastChange () const
void	UpdateLastChange ()
uint32	GenerateTicketId ()
uint32	GetOpenTicketCount () const
uint32	GetNextSurveyID ()
void	Initialize ()
void	ResetTickets ()
void	ShowList (ChatHandler &handler, bool onlineOnly) const
void	ShowClosedList (ChatHandler &handler) const
void	ShowEscalatedList (ChatHandler &handler) const
void	SendTicket (WorldSession *session, GmTicket *ticket) const

Static Public Member Functions
static TicketMgr *	instance ()

Protected Member Functions
void	_RemoveTicket (uint32 ticketId, int64 source=-1, bool permanently=false)

Protected Attributes
GmTicketList	_ticketList
bool	_status
uint32	_lastTicketId
uint32	_lastSurveyId
uint32	_openTicketCount
uint64	_lastChange

Private Member Functions
	TicketMgr ()
	~TicketMgr ()

Detailed Description

Constructor & Destructor Documentation

TicketMgr()

TicketMgr::TicketMgr ( )

private

: _status(true), _lastTicketId(0), _lastSurveyId(0), _openTicketCount(0), _lastChange(GameTime::GetGameTime().count()) { }

~TicketMgr()

TicketMgr::~TicketMgr ( )

private

{
    for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
        delete itr->second;
}

References _ticketList.

Member Function Documentation

_RemoveTicket()

void TicketMgr::_RemoveTicket ( uint32  ticketId, int64  source = -1, bool  permanently = false  )

protected

AddTicket()

void TicketMgr::AddTicket

(

GmTicket *

ticket

)

{
    _ticketList[ticket->GetId()] = ticket;
    if (!ticket->IsClosed())
        ++_openTicketCount;
    CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
    ticket->SaveToDB(trans);
}

References _openTicketCount, _ticketList, GmTicket::GetId(), GmTicket::IsClosed(), and GmTicket::SaveToDB().

CloseTicket()

void TicketMgr::CloseTicket	(	uint32	ticketId,
		ObjectGuid	source = ObjectGuid::Empty
	)

{
    if (GmTicket* ticket = GetTicket(ticketId))
    {
        CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
        ticket->SetClosedBy(source);
        if (source)
            --_openTicketCount;
        ticket->SaveToDB(trans);
    }
}

References _openTicketCount, and GetTicket().

GenerateTicketId()

uint32 TicketMgr::GenerateTicketId ( )

inline

{ return ++_lastTicketId; }

References _lastTicketId.

GetLastChange()

uint64 TicketMgr::GetLastChange ( ) const

inline

{ return _lastChange; }

References _lastChange.

GetNextSurveyID()

uint32 TicketMgr::GetNextSurveyID ( )

inline

{ return ++_lastSurveyId; }

References _lastSurveyId.

GetOldestOpenTicket()

GmTicket * TicketMgr::GetOldestOpenTicket ( )

inline

    {
        for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
            if (itr->second && !itr->second->IsClosed() && !itr->second->IsCompleted())
                return itr->second;
 
        return nullptr;
    }

References _ticketList.

GetOpenTicketCount()

uint32 TicketMgr::GetOpenTicketCount ( ) const

inline

{ return _openTicketCount; }

References _openTicketCount.

GetStatus()

bool TicketMgr::GetStatus ( ) const

inline

{ return _status; }

References _status.

GetTicket()

GmTicket * TicketMgr::GetTicket ( uint32  ticketId )

inline

    {
        GmTicketList::iterator itr = _ticketList.find(ticketId);
        if (itr != _ticketList.end())
            return itr->second;
 
        return nullptr;
    }

References _ticketList.

Referenced by CloseTicket(), RemoveTicket(), and ResolveAndCloseTicket().

GetTicketByPlayer()

GmTicket * TicketMgr::GetTicketByPlayer ( ObjectGuid  playerGuid )

inline

    {
        for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
            if (itr->second && itr->second->IsFromPlayer(playerGuid) && !itr->second->IsClosed())
                return itr->second;
 
        return nullptr;
    }

References _ticketList.

Initialize()

void TicketMgr::Initialize

(

)

{ SetStatus(sWorld->getBoolConfig(CONFIG_ALLOW_TICKETS)); }

References CONFIG_ALLOW_TICKETS, SetStatus(), and sWorld.

instance()

TicketMgr * TicketMgr::instance ( )

static

{
    static TicketMgr instance;
    return &instance;
}

References instance().

Referenced by instance().

LoadSurveys()

void TicketMgr::LoadSurveys

(

)

{
    // we don't actually load anything into memory here as there's no reason to
    _lastSurveyId = 0;
 
    uint32 oldMSTime = getMSTime();
    if (QueryResult result = CharacterDatabase.Query("SELECT MAX(surveyId) FROM gm_survey"))
        _lastSurveyId = (*result)[0].Get<uint32>();
 
    LOG_INFO("server.loading", ">> Loaded GM Survey count from database in {} ms", GetMSTimeDiffToNow(oldMSTime));
    LOG_INFO("server.loading", " ");
}

References _lastSurveyId, CharacterDatabase, getMSTime(), GetMSTimeDiffToNow(), and LOG_INFO.

LoadTickets()

void TicketMgr::LoadTickets

(

)

{
    uint32 oldMSTime = getMSTime();
 
    for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
        delete itr->second;
    _ticketList.clear();
 
    _lastTicketId = 0;
    _openTicketCount = 0;
 
    CharacterDatabasePreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_SEL_GM_TICKETS);
    PreparedQueryResult result = CharacterDatabase.Query(stmt);
    if (!result)
    {
        LOG_WARN("server.loading", ">> Loaded 0 GM tickets. DB table `gm_ticket` is empty!");
 
        return;
    }
 
    uint32 count = 0;
    do
    {
        Field* fields = result->Fetch();
        GmTicket* ticket = new GmTicket();
        if (!ticket->LoadFromDB(fields))
        {
            delete ticket;
            continue;
        }
        if (!ticket->IsClosed())
            ++_openTicketCount;
 
        // Update max ticket id if necessary
        uint32 id = ticket->GetId();
        if (_lastTicketId < id)
            _lastTicketId = id;
 
        _ticketList[id] = ticket;
        ++count;
    } while (result->NextRow());
 
    LOG_INFO("server.loading", ">> Loaded {} GM tickets in {} ms", count, GetMSTimeDiffToNow(oldMSTime));
    LOG_INFO("server.loading", " ");
}

References _lastTicketId, _openTicketCount, _ticketList, CHAR_SEL_GM_TICKETS, CharacterDatabase, GmTicket::GetId(), getMSTime(), GetMSTimeDiffToNow(), GmTicket::IsClosed(), GmTicket::LoadFromDB(), LOG_INFO, and LOG_WARN.

RemoveTicket()

void TicketMgr::RemoveTicket

(

uint32

ticketId

)

{
    if (GmTicket* ticket = GetTicket(ticketId))
    {
        ticket->DeleteFromDB();
        _ticketList.erase(ticketId);
        delete ticket;
    }
}

References _ticketList, and GetTicket().

ResetTickets()

void TicketMgr::ResetTickets

(

)

{
    for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end();)
    {
        if (itr->second->IsClosed())
        {
            uint32 ticketId = itr->second->GetId();
            ++itr;
            sTicketMgr->RemoveTicket(ticketId);
        }
        else
            ++itr;
    }
 
    _lastTicketId = 0;
 
    CharacterDatabasePreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_DEL_ALL_GM_TICKETS);
 
    CharacterDatabase.Execute(stmt);
}

References _lastTicketId, _ticketList, CHAR_DEL_ALL_GM_TICKETS, CharacterDatabase, and sTicketMgr.

ResolveAndCloseTicket()

void TicketMgr::ResolveAndCloseTicket	(	uint32	ticketId,
		ObjectGuid	source
	)

{
    if (GmTicket* ticket = GetTicket(ticketId))
    {
        CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
        ticket->SetClosedBy(source);
        ticket->SetResolvedBy(source);
        if (source)
            --_openTicketCount;
        ticket->SaveToDB(trans);
    }
}

References _openTicketCount, and GetTicket().

SendTicket()

void TicketMgr::SendTicket	(	WorldSession *	session,
		GmTicket *	ticket
	)		const

{
    WorldPacket data(SMSG_GMTICKET_GETTICKET, (ticket ? (4 + 4 + 1 + 4 + 4 + 4 + 1 + 1) : 4));
 
    if (ticket)
        ticket->WritePacket(data);
    else
        data << uint32(GMTICKET_STATUS_DEFAULT);
 
    session->SendPacket(&data);
}

References GMTICKET_STATUS_DEFAULT, WorldSession::SendPacket(), SMSG_GMTICKET_GETTICKET, and GmTicket::WritePacket().

SetStatus()

void TicketMgr::SetStatus ( bool  status )

inline

{ _status = status; }

References _status.

Referenced by Initialize().

ShowClosedList()

void TicketMgr::ShowClosedList

(

ChatHandler &

handler

)

const

{
    handler.SendSysMessage(LANG_COMMAND_TICKETSHOWCLOSEDLIST);
    for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
        if (itr->second->IsClosed())
            handler.SendSysMessage(itr->second->FormatMessageString(handler).c_str());
}

References _ticketList, LANG_COMMAND_TICKETSHOWCLOSEDLIST, and ChatHandler::SendSysMessage().

ShowEscalatedList()

void TicketMgr::ShowEscalatedList

(

ChatHandler &

handler

)

const

{
    handler.SendSysMessage(LANG_COMMAND_TICKETSHOWESCALATEDLIST);
    for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
        if (!itr->second->IsClosed() && itr->second->GetEscalatedStatus() == TICKET_IN_ESCALATION_QUEUE)
            handler.SendSysMessage(itr->second->FormatMessageString(handler).c_str());
}

References _ticketList, LANG_COMMAND_TICKETSHOWESCALATEDLIST, ChatHandler::SendSysMessage(), and TICKET_IN_ESCALATION_QUEUE.

ShowList()

void TicketMgr::ShowList	(	ChatHandler &	handler,
		bool	onlineOnly
	)		const

{
    handler.SendSysMessage(onlineOnly ? LANG_COMMAND_TICKETSHOWONLINELIST : LANG_COMMAND_TICKETSHOWLIST);
    for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
        if (!itr->second->IsClosed() && !itr->second->IsCompleted())
            if (!onlineOnly || itr->second->GetPlayer())
                handler.SendSysMessage(itr->second->FormatMessageString(handler).c_str());
}

References _ticketList, LANG_COMMAND_TICKETSHOWLIST, LANG_COMMAND_TICKETSHOWONLINELIST, and ChatHandler::SendSysMessage().

UpdateLastChange()

void TicketMgr::UpdateLastChange

(

)

{
    _lastChange = GameTime::GetGameTime().count();
}

References _lastChange, and GameTime::GetGameTime().

Member Data Documentation

_lastChange

uint64 TicketMgr::_lastChange

protected

Referenced by GetLastChange(), and UpdateLastChange().

_lastSurveyId

uint32 TicketMgr::_lastSurveyId

protected

Referenced by GetNextSurveyID(), and LoadSurveys().

_lastTicketId

uint32 TicketMgr::_lastTicketId

protected

Referenced by GenerateTicketId(), LoadTickets(), and ResetTickets().

_openTicketCount

uint32 TicketMgr::_openTicketCount

protected

Referenced by AddTicket(), CloseTicket(), GetOpenTicketCount(), LoadTickets(), and ResolveAndCloseTicket().

_status

bool TicketMgr::_status

protected

Referenced by GetStatus(), and SetStatus().

_ticketList

GmTicketList TicketMgr::_ticketList

protected

Referenced by AddTicket(), GetOldestOpenTicket(), GetTicket(), GetTicketByPlayer(), LoadTickets(), RemoveTicket(), ResetTickets(), ShowClosedList(), ShowEscalatedList(), ShowList(), and ~TicketMgr().